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Simple & efficient lab testing for health professionals.

Terms and Conditions in Summary

The following are the key points of T&Cs for Health Care Professionals and Clinics.

Invoicing your clinic or practice

  • If you wish to be invoiced directly and not your patient, then  we will invoice you 14 days after dispatching your order to your client.
  • Terms of payment are 14 days after receipt of invoice
  • An invoice will be emailed to you containing all details of your orders. 
  • International shipping fees will be chargeable in addition to the lab test fee, for patients receiving test kits outside the UK.

Cancellation and Refund

  • If the order on your portal and has not yet shipped, you can open the order and select Cancel.
  • Cancellations can be made on any non analysed order up to 4 months after order date.
  • Shipping fees and postage fees are not refundable and will be deducted from any refunds made.
  • Test collection kits should be returned to Regenerus Laboratories with an accompanying Cancelation request.
  • Test cancellation process for shipped items.

Patient / Client making Payment 

  • On submission of your order, patients will receive a payment request and order confirmation email.
  • Orders will not be shipped unless payment has been made.
  • Payment options include Card Payment or Interest Free Subscription payment .


  • Commission is payable to UK bank accounts only.
  • UK bank details must be entered by the HCP in the Commission tab, located within the My Details section
  • Commission is payable only on orders paid in full at RRP and where the test results have been released.
  • Commission is payable the month after test results are released.
  • Commission statements are visible within your Regency Portal in the Commission Tab.
  • Standard commission is 12.5% of the RRP.