If you wish to cancel an order we require the kit to be retruned to us with the official requistion form.
Alternative you can return the requisition form back to us by email containing the following statement :
"Cancelled – However, if the patient named here, subsequently returns the samples for analysis, I understand that I will be liable for the costs of the test and any relevant shipping charges".
On receipt of either the returned kit (including a copy of this email) or the emailed cancelled requisition form, we will then cancel the relevant part of your invoice and mark the requisition forms as cancelled on your portal.
If subsequently the clients wish to submit the samples you will need to place a "New" order on your portal as 'Allocate from Stock' then ensure your client has a copy of that requisition form to submit with their samples.