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Simple & efficient lab testing for health professionals.


We are delighted to offer these support services.

Find a Blood Draw

If you need a blood draw "Venepuncture - Phlebotomy" for your client, then we have curated a list of independent providers. Use the fast search facility to find somewhere near you. Search here.

Clinical Support

Our 15-minute support service includes test interpretation or test selection. Calls are limited to one call per test result or test selection for a client. We are not able to give specific protocols or supplement recommendations.

If you have a quick clinical query it may be easier to email the Clinical Support Team at

Our general customer support team can be contacted by email at or by phone, Monday-Friday, from 9:30am - 4:30pm, Tel: 020 3750 0870. Phone lines are closed between 1:15 pm and 2:15 pm.

Please select from one of the following;

If you have a shorter query, it may be quicker and easier to email the Clinical Support Team your clinical query to

Our general customer support team can also be contacted from 9:30 am to 4:30pm Monday to Friday. Our phone lines are closed between 1.15pm and 2.15pm.

To receive help using your Practitioners Portal

View this article.

Practitioner Portal Support

If you have a question about how to order a test, how to get invoiced, can your patient get invoiced, when do I get commission, or anything else that is not a clinical question, we offer a one hour ‘open house’ support session twice a week, stay for the whole hour or just pop in to ask your question or say hi!

Book your practitioner portal support session