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We are delighted to offer this free support service.

This 15-minute zoom call may include test interpretation or test selection. Calls are limited to one call per test result or test selection for a client. We are not able to give specific protocols or supplement recommendations.

If you have a quick clinical query it may be easier to email the Clinical Support Team at

Our general customer support team can be contacted by email at or by phone, Monday-Friday, from 9:30am - 4:30pm, Tel: 020 3750 0870. Phone lines are closed between 1:15 pm and 2:15 pm.

Please select from one of the following;

If you have a shorter query, it may be quicker and easier to email the Clinical Support Team your clinical query to

Our general customer support team can also be contacted from 9:30 am to 4:30pm Monday to Friday. Our phone lines are closed between 1.15pm and 2.15pm.