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Simple & efficient lab testing for health professionals.

Get Support

Welcome to “Get Support”!  Here you will find all the tools to help navigate your practitioner portal and useful links.


Book a Support Call:
What can I expect from a support call?

  • A 15-minute support call includes either test interpretation or test selection for a client. 
  • During your call, we will walk you through your patient results in conjunction with symptomology and provide general guidance. We are not able to give specific protocols or supplement recommendations.
  • When booking your appointment all required fields need to be completed. Failure to do so may result in your call being canceled.

Please select from one of the following.


If you have a quick clinical query it may be easier to email the Clinical Support Team at .

Our Client Service Team can be contacted by email at or by phone, Monday-Friday, from 9:30am - 4:30pm. Phone lines are closed between 1:15 pm and 2:15 pm.

Tel: 020 3750 0870. 

Learning Hub

Educational  webinars and blogs can be found on our   Learning Hub . We strongly encourage practitioners to review the content readily available before support calls.

News and Events

All news and updates can be found on our ‘ News and Events ’ page. You will also be able to find our latest online and in-person events here!

Find a Blood Draw

If you need a blood draw "Venepuncture - Phlebotomy" for your client, then we have curated a list of independent providers. Use the fast search facility to find somewhere near you.   Search here.

Support Guides